Communication is outstanding, and they go above and beyond to ensure the correct filters were sent. Will continue to be my go to supplier for my home's water system.
Was impressed with the quick order fill and free shipping. No headaches, no delays just placed the order and it arrived a few days later. As for the product, I couldn’t be happier with the ease of installation and performance.
Part came in on time and I had no issues installing the part.
Thank you, Shane, for your positive feedback! We are glad to hear that you received your replacement part on time and were able to easily install it. Thank you for choosing us and WaterBoss!
All was good except the sleeve was not properly wrapped in the bubble wrap. 4” of the end was exposed - fortunate that it did not break
Hi Darryl, thank you for bringing this to our attention. We apologize for the issue with the packaging of the sleeve. We will make sure to address this with our shipping team to ensure all products are properly wrapped in the future. We're glad to hear it arrived safely though! Thank you for your purchase and feedback.
Viqua 10" BB Filter Housing AWP40B-V | Free Ship
Hi Joao! Thank you for purchasing our Viqua 10' BB Filter Housing AWP40B-V. If you ever need any assistance with your filter housing, please don't hesitate to reach out to our customer service team. We're always happy to help. Thanks again for choosing us and Viqua!
Greenway - Replacement UV Lamp Part #GUVL-330H Free Ship
Hi Madhukar! We're so glad that you purchased our Greenway - Replacement UV Lamp. We appreciate your business and hope to continue providing you with top-quality products. Have a great day!
The box remains unopened and will until Jan 1 2026. I reserve one lamp a year ahead of replacement day (Jan 1) I will reorder mid early Dec.2025. Yes I know this is risky as no shipping damage would be discovered until the following year but so far has worked for me so a positive review would be delayed 1 year.
Hi Murray, thank you for leaving a review for the UV Dynamics Ultraviolet Lamp #400434. We appreciate your loyalty and the fact that you reserve a lamp a year ahead of replacement day. We understand your concern about potential shipping damage and we assure you that we take great care in packaging our products. Thank you for your continued support and we look forward to serving you again next year.
Excellent customer service by the knowledgeable technician we spoke to. Easy transaction and fast delivery!
Parts were a perfect fit and delivered a day earlier than expected.
Thank you, Michael, for taking the time to leave us a review! We are so glad to hear that the WaterBoss Replacement Drive Piston Assembly was a perfect fit for your softener and that it arrived earlier than expected. We appreciate your business and hope to serve you again in the future. Have a great day!
Big box, I think I might put some pop corn in for shipping or another piece of paper. No damage, I just don’t trust the delivery guys :) will order again
Hi Jason! Thanks for your review on our UV Dynamics Ultraviolet Lamp #400128. We're glad to hear that your order arrived quickly and without any damage. We understand your concern about the delivery process and we'll definitely take note of your suggestion to add extra padding in the box. We appreciate your feedback and we look forward to serving you again in the future. Have a great day!
I found people at the store were very helpful. I sent them a picture of my system, and they sent me the appropriate filters, which work great!
Thank you for your kind words! We are always happy to assist our customers and make sure they have the right filters for their system. Glad to hear they are working great for you. Let us know if you need any further assistance in the future. Thank you for choosing us, and our Goldline Reverse Osmosis filters and membrane combo pack.
Love the Water restore!
Thank you, Paul, for your review! We are so happy to hear that you are loving the water restore feature of our Luminor Blackcomb RL-210 UV lamp replacement. Thank you for choosing us and our product, and for taking the time to share your positive experience. Have a great day!
Was a relatively easy installation. I had a small leak with the stainless connection into the carbon filter housing however I called the Water Store staff in Midland and they provided me with some guidance. This rectified the issue and now no leaks.
Hi Rick! Thank you for your review of the HUM Safe Water 10 GPM Minirack UV System. We're glad to hear that the installation process was relatively easy for you. We apologize for the small leak, but we're happy to hear that our staff at the Water Store in Midland was able to provide you with guidance to rectify the issue. We hope you are now enjoying leak-free water with your new system. Thank you for choosing us and HUM Safe Water!
Only had one slight issue from the factory. The first filter chamber wasn’t seated properly and had a slight leak. I had to shut off the water, disconnect everything, open the canister to reposition the filter and tighten back up.
Other than that, it works great and water tastes great. I was willing to pay more for Made in USA and low waste water ratio compared to others brands.
Hi Leonardo! Thank you for taking the time to leave a review for our HUM 75 Reverse Osmosis Remineralization Kit. We apologize for the slight issue you experienced with the first filter chamber, but we're glad to hear that you were able to resolve it and that the kit is working great for you now. We're also happy to hear that you appreciate the Made in USA aspect and low waste water ratio. Thank you for choosing us and our product!
It works
Thank you, Rick, for your review! We are glad to hear that the WaterBoss Replacement Drive End Cap Assembly is working well for you. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for choosing us and our product!
I don’t typically review or comment on my purchases, however it is refreshing to find a business that exceeds my expectations. I retired from owning a water related business and believed that good service and your word were most important. I will be ordering again through you.
Thank you, Barry, for taking the time to leave us such a kind review. We are thrilled to hear that our service exceeded your expectations and that you had a positive experience with our business. We truly value your feedback and look forward to serving you again in the future. Have a wonderful day!
The best customer service I have ever experienced, bar none.
Thank you so much, Michael, for your kind words! We strive to provide the best customer service possible and we're thrilled to hear that we exceeded your expectations. We appreciate your support and hope to continue serving you in the future. Thank you for choosing us and Clack!
Great product , great prices and service
Thank you, Peter, for the kind words and for choosing us and our product! We are thrilled to hear that you are satisfied with your purchase and our service. It means a lot to us. Have a great day!
Luminor RL-470 Genuine OEM UV Replacement Lamp | Free Ship
Hi Timothy! Thanks for purchasing our Luminor RL-470 Genuine OEM UV Replacement Lamp. We strive to provide the best quality products and service to our customers. Please let us know if you have any questions, we're here to help!
Haven’t installed yet, seems okay.
Hi Allan! Thank you for taking the time to leave a review. We understand that you haven't installed the product yet, but we hope it meets your expectations when you do! If you have any questions or concerns, please don't hesitate to reach out to us. We're always happy to help. Have a great day!
Viqua Sterilight UV Lamp Replacement S410RL-HO | Free Ship
Dear Sonya,
Thank you for purchasing the Viqua Sterilight UV Lamp Replacement. We hope that the product is working well for you and meets your expectations. If you have any questions, please do not hesitate to reach out to us. Thank you again for choosing us and our product.
Amazing deal for an amazing product with great service as always.
Thank you so much for taking the time to leave a review, and your repeat business! We are thrilled to hear that you are happy with your purchase of the Pentair 10' BB Sediment DGD-5005 8 Pack. We strive to provide top-notch products and service to our customers, and we are glad to see that we have met your expectations. Thank you again for your support!
Worked well for us.
Thank you, James, for your positive feedback on the Verneco VA2 Water Softener Air Gap! We're glad to hear that it worked well for you. If you have any questions or concerns, please don't hesitate to reach out to us. We're always happy to assist our customers in any way we can. Thank you for choosing us and our product!
excellent service / great product
Hi Wayne! Thank you for your kind words about our Goldline Reverse Osmosis Combo Filters and Membrane. We're thrilled to hear that you received excellent service and are happy with the product. Thank you for choosing us and have a great day!
Great service for replacement filters.
Hi James! Thank you for taking the time to leave us a review. We are so happy to hear that you had a great experience with our company and our replacement filters. We strive to provide the best service to our customers, and we are glad to hear that we were able to meet your expectations. Thank you for choosing us and Omnipure!