The video helped us identify the problem, we ordered the part, it was shipped to us promptly. When the part arrived, the video showed us how to install the part. BOOM! Went in and began working immediately. Great people providing great products and service. I would highly recommend Water eStorec to everyone.
Viqua Arros 15-IHS12 Whole Home UV Water Treatment System
Well packed and and shipped quickly. Easy to install.
Goldline Reverse Osmosis Combo Pack for Goldline RO
HUM Neoprene Water Softener Sweat Jacket 10 X 54 TJ1054ZIP
Clack WS1 V3957 Internal Check Valve for FOB/C/K Water eStore
I received my results back through email and was sent a link to fill out as a first time customer. It asked for all of the same contact info they have on file, it asked questions pertaining to my water, and then asked if I had a water test done... which they sent the results to me in the first place. So far not impressed, will have to see if there is actually a human on the other side.
Thank you for sharing your experience and feedback. We understand your frustration with the form asking for information you had already provided. The reason we ask these questions again is that sometimes water concerns don’t always show up in test results, and knowing your household details helps us ensure we recommend the right solution rather than something you don’t need.
We’ll be reviewing our forms to reduce repetitive questions and make the process smoother for future customers. Now that we have your information, one of our technicians will be reaching out with recommendations tailored to your household.
We truly appreciate your feedback—it helps us improve both our process and the customer experience.
This valve replacement cured a large problem and allowed one to find 2 smaller issues that I will be curing in the near future.
The part was direct fit and super easy to change.
Good people to deal with and very helpful.
Thanks for being so proactive and speedy. I feel in good hands.
We have a UV lamp system and the UV bulb I installed earlier this year ailed Requested a replacement and they sent a new unit.
been purchasing these from water estore for several years
excellent product and service
It works. It keeps our water safe, and is easy to change each year.
Arrived in perfect condition. Just add the valve, check the pressure, (mine was perfect) flush a few times and it's good to go.
Were as advertised
Came nicely packaged
Valuetrex 50 GPD Reverse Osmosis Membrane # VX-TW30-50D |
I was thinking about adding a whole home filtration system, but with the water test kit, I found out that our water wasn't as bad as I thought it could've been. Thanks for easing my mind.
What the store sent me did not have grooves in it, like my old filter, and like I had ordered. When I contacted the store for clarification, I got no reply. Very disappointing. Would not order from here again.
We sincerely apologize for the confusion and disappointment this caused. We did receive your second email yesterday after business hours, but unfortunately, we never received your first message, which is why you didn’t hear back sooner.. During COVID, Viqua—the manufacturer—changed how they make their filters and gradually phased out the grooved design. While the look is different, the filter you received is the correct replacement model. We understand how frustrating it can be when a product doesn’t appear as expected, and we’re very sorry this wasn’t explained sooner. Our team will be following up with you directly to make sure everything is clear and that you feel confident with your purchase.