I tried whole house carbon filters that worked for a week. This handles the issue and I don’t have to replace filters.
UV light arrived on time and well packaged for shipping. Clear instructions were included as well as o-rings making for ease of installation. Many thanks!😊
Appreciate that we could get our water tested from an unbiased source. While this company sells many products, there was no pressure to buy anything from them.
Friendly, knowledgeable staff helped me verify the correct sediment filters for my system without issue. Received them within 24 hrs. Great service.
I ordered a brass solenoid valve and got a composite one. I ordered the brass one because the composite valve we had was leaking and inevitably failed entirely, but the one the Water E-Store sent was an exact replacement of the composite one. It works fine, but it's not what I ordered. Not sure what to make of it.
We’re very sorry you received a composite valve instead of the brass one you expected. Unfortunately, our supplier has discontinued the brass model and switched to PVC, and our listing hadn’t yet been updated to reflect this. We understand how frustrating this is and have already reached out to you by email to make it right. Please don’t hesitate to contact us directly so we can resolve this quickly.
— The Water E-Store Team
Simple test . Now I have to make up my mind on what to do to fix a bacteria in the water problem.
When I plugged in the power and replaced the new circuit board, the monitor showed nothing.
Thank you for your review, and we're very sorry the part didn’t work when you received it. We’d really like to help discover the issue and work with you to get it resolved.
We’ve sent you an email with some troubleshooting steps, including checking the power outlet, trying the plug with another unit, or testing the board with a different compatible plug. These quick checks can help pinpoint the problem.
We’d love the opportunity to work with you and make this right — please check your inbox and let us know how it goes!
With your video it made it really easy to install and can trust my waters safety again
Thank you for your feedback, and we sincerely apologize for the lack of communication.
The delay was entirely our fault — we made an error when entering your email address, which caused our response to bounce back. We’ve now corrected it and just resent the original email to the correct address.
We truly appreciate your patience and would love the chance to move forward and assist you properly.