Thank you for sharing your experience and feedback. We understand your frustration with the form asking for information you had already provided. The reason we ask these questions again is that sometimes water concerns don’t always show up in test results, and knowing your household details helps us ensure we recommend the right solution rather than something you don’t need.
We’ll be reviewing our forms to reduce repetitive questions and make the process smoother for future customers. Now that we have your information, one of our technicians will be reaching out with recommendations tailored to your household.
We truly appreciate your feedback—it helps us improve both our process and the customer experience.